FAQ

Welcome to PINK & BLUE BABY SHOP!

When Will My Order Ship?

Orders are usually processed and shipped within 3 to 5 working days of purchase. For estimated shipping times, see our Shipping Policy page.

How Long Does Shipping Take?

Standard shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 20 to 30 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

Expedited shipping is available for an additional charge and normally take 6 to 14 business days.

What Are The Shipping Rates?

All orders with standard shipping fee of USD 4.99. Expedited shipping rates will be calculated upon checkout depending on your shipping location.

How Do I Cancel An Order?

We are only able to cancel orders within the first 24 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

Unfortunately, we cannot accept returns on sale items, gift cards, intimate or sanitary goods.

Can I Track My Order?

Yes. After ordering your product, we will send you an e-mail with your order details. When the product is shipped, you will receive another e-mail that includes your tracking number. You can enter your tracking number at our Track Order page to check the delivery shipping status.

Please check your email spam folder if you do not see it in your regular inbox.